We love pets, and we believe pets make us better people. PetSmart will be the trusted partner to pet parents and pets in every moment of their lives.

Our Mission

Every day with every connection, PetSmart’s passionate associates help bring pet parents closer to their pets so they can live more fulfilled lives.

Our Values

  • Do the right thing.
    • Accountability
    • Customer-focused
    • Teamwork
    • Rigor
    • Transparency

PetSmart is very well-known for how much they care about pets. It's amazing that they put just the same amount of care toward associates.

Jose P, HR Manager, Puerto Rico
Group of people collaborating in a meeting

We frequently take CARE trips to connect with associates across the country and learn how we can improve our stores. During the trips, we take notes on what's working, as well as what we can do better. We also conduct Roundtable Groups, which are mini brainstorm and feedback sessions, so we can continually enhance our business.